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Customer Service

  • What packaging am I receiving?
    Your Infusion Kit will have single or multiple packages depending on the Infusion Kit that you purchase. If you are purchasing one of our Beginner Kits or Infusion Card Combo Kit, this will be a single box. If you are purchasing one of our upgraded infusion kits such as our Starter Kit, Classic Kits, Premier Kit or Corporate Kit, this will be packaged in three boxes.
  • How do I torch my Infusion Cards?
    Welcome to Infusing your first cocktail! Once you have unwrapped your Infusion Cards you will need to energize your Infusion Torch with butane. Unfortunately we can not complete this process for you due to shipping hazards but you can purchase the butane at your local stores. To start you will prepare a few items listed below; 1. Prepare the Infusion Card and select your desired aroma as per our infusion directions. 2. Prepare the Infusion Torch 3. Prepare your desired spirit and whiskey or spirit glass. You will pour an ounce or two into the glass and ice or water if you wish. Once you have the preparation completed and your torch is energized with butane (follow the instructions provided in the torch packaging), you can set your torch to either single or dual flame and ignite by pushing the torch lever down. This will ignite the torch and then with the Infusion card laying flat on a surface or holding it by your hand (preferable surface would be a solid non combustible surface), you will light a portion of the Infusion Card on fire and simply turn the card overtop of the glass. This will smolder the flame and cause a smoke which will infuse the desired spirit with the new aroma and flavour! The longer you burn the card, the larger the flame and the more smoke infusion this will create. Have fun and enjoy!
  • How do I use my Infusion Torch
    Your Infusion Torch does not come with butane and this will need to be purchased separately at your local store. Once you have unpackages your Infusion Torch, you simply take the container of butane and tip the torch base facing you and insert the butane tip into the valve location on the torch. Push down on the butane bottle until there is a slight cool spray of the contents coming out of the valve area and you are ready to operate the torch. Read and follow the manufacturers instructions to properly operate your infusion torch. It is important to follow manufacturers instructions for operation for your safety and the safety of others around you. Please use and store in a safe place!

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